The Resident Center

The Resident Center is your online portal for everything related to your tenancy. You can access it through the app or your browser using the same email address you used when you applied.

Paying Your Rent

The Resident Center is your online portal for everything related to your tenancy. You can access it through the app or your browser using the same email address you used when you applied.

Rent is due on the date specified in your lease. If you anticipate a problem with a payment, contact us before the due date. We would rather hear from you early than deal with a late notice after the fact.

Payment questions? Call us at (580) 230-8449)

Submitting A Maintenance Request

Maintenance requests are submitted through the Resident Center. Log in, select Maintenance, describe the issue, and submit. Add photos if you can - they help us assess the issue and coordinate the right vendor faster.

Non-emergency requests are typically addressed within 24 to 48 hours. We review every request and follow up with next steps. You will not be left wondering whether anyone saw it.

What Happens After You Submit

For issues that affect safety or habitability — no heat in winter, a water leak, a broken entry lock — call us directly rather than submitting through the portal.

Urgent Issues — Call, Don't Submit

Emergency contact:

Response expectations

Non-emergency

Request type

Expected response

Appliance, fixture, minor repair

24 -48 Hours

Urgent

Water, heat, security

Same day, Call directly

Routine

Cosmetic, low-priority

Scheduled within the week

Your Document

Your lease agreement, move-in condition report, and any formal correspondence related to your tenancy are stored in the Resident Center under Documents. You can view and download them at any time.

If you need a document that is not showing in your portal, contact us and we will get it to you.

Documents you will find there:

• Signed lease agreement

• Move-in condition report

• Renewal agreements (when applicable)

• Notices and formal correspondence

Stay Informed

Turn on push notifications in the Resident Center app to receive reminders for upcoming rent due dates, maintenance updates, and any communication from our team. You can manage notification preferences in your account settings at any time.

Questions? Talk to Tre' directly

No intake forms to navigate. No waiting to find out who handles your area. Call or email and you will reach the person who runs Allen & Company.

Common Questions From Allens & Company Owners

What is [Your Brand Name]?

[Your Brand Name] is a [brief description of your business or service]. We are passionate about [your mission statement].

How does your product/service work?

We offer a [brief explanation of how your product or service helps your customers]. Our process is [simple/efficient/convenient] and [positive adjective] for you.

How much does it cost?

Our pricing varies depending on [what factors affect your price]. We offer a variety of options to fit your needs and budget. Please visit our [pricing page/contact us] for more information.

Do you offer [specific service inquiry]?

Unfortunately, we don't currently offer [specific service inquiry]. However, we do offer [alternative service] which might be helpful.

How can I contact you?

You can reach us by [phone number/email address/contact form link]. We are always happy to answer your questions.

Where can I learn more about you?

You can explore other sections of this website, such as the "About Us" page or our blog, to learn more about our company, mission, and team.